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Privacy Policy

Soil Doctor values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information obtained through our website https://soildoctoreu.wixsite.com/soil-doctor and in the course of providing agricultural consulting and microscopy services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, request a quote, or use our services, we may collect:

  • Name

  • Email address

  • Phone number

  • Business or farm name

  • Billing and mailing address

  • Any information you choose to include in your messages or forms

b. Service and Sample Information

If you use our microscopy or laboratory services, we may collect:

  • Sample identifiers and metadata

  • Project or case notes

  • Test results, images, and analytical data

This information is used solely for performing the requested analysis or consulting work.

c. Website and Technical Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referring URLs

We use this data for website analytics and security purposes.

2. How We Use Your Information

We may use your information to:

  • Provide and manage consulting and microscopy services

  • Respond to inquiries or service requests

  • Prepare and deliver reports or recommendations

  • Process payments and invoices

  • Improve our services and website performance

  • Comply with legal or regulatory requirements

We will never sell or rent your information to third parties.

3. Data Retention

We retain personal and project information only as long as necessary to:

  • Complete the requested service

  • Maintain proper business and legal records

  • Comply with tax, audit, or regulatory obligations

Microscopy and sample data may be retained for internal quality control or research purposes, but will be anonymised whenever possible.

4. Data Sharing and Disclosure

We may share information only in the following circumstances:

  • With service providers (e.g., payment processors, IT providers) who assist in operating our business and are bound by confidentiality agreements.

  • When required by law or to protect our legal rights.

  • With your consent, if collaboration or third-party analysis is needed to complete your project.

We do not share or sell personal or analytical data for marketing purposes.

5. Sample and Analytical Data

All client samples and related data are handled confidentially.
Unless otherwise agreed, samples may be disposed of after analysis.
We may retain anonymised results or images for quality assurance, training, or research purposes without identifying client details.

6. Data Security

We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure.
However, please note that no electronic storage or transmission method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for data processing

  • Request a copy of the data we hold about you

  • Complain to a data protection authority

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyse site traffic.
You can control or disable cookies through your browser settings, though some website features may not function properly as a result.

9. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies when visiting them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated revision date.
Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us using the details below.

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